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We're 100% dedicated to e-commerce. Bringing together the best people and technology, we're forging a new alternative in parcel delivery.
A better journey for your parcels
Our seamless tracking keeps you in the loop at every step, while tailored e-commerce solutions ensure fast, reliable, and efficient deliveries.
Friendly human support staff
No robots here. If you ever have an issue, you get to speak to a real person who will quickly assist you.
Investing in smarter technology
We’ve invested in tech that makes deliveries more efficient and gives you full visibility, so you’re always in the loop on where your parcel is and when it’ll arrive.
Drivers that genuinely care
Our drivers handle collections with care and professionalism, and their electric vehicles reduce environmental impact.
Need help with your order?
Talk to one of our friendly representatives to get easy support.
1300-881-099
Bringing you the complete package
With our own depots and driver network, tracking technology and friendly support staff you can actually talk to, we're delivering the service you deserve.
Common answers to not-so-common problems.
Can't find what you're looking for? Check out our help & support page for more frequently asked questions on what to expect from your Parcel Right delivery.
Frequently asked questions
- Who is Parcel Right?
While Parcel Right may be a relatively new name in the delivery business, our team has a proven history of 24 years of success, bringing together leading specialists from across the industry. Find out more here.
- Where can I track my parcel?
Follow your parcel's journey here.
- What time will I receive my parcel?
Delivery times are determined by the drivers route and change based on their daily volumes and traffic conditions.
- Why does my parcel show no recent updates in tracking?
Parcels are scanned at key points in the delivery process and your parcel is still moving even when there are no tracking events.
In the case of interstate or regional deliveries, parcels can often appear not to be moving for a number of days, until they are processed in the next stage of the journey. Hold tight, your parcel will be with you soon.
- What if I don't have a tracking number?
A tracking number is needed to monitor your parcels movement. Please check the order confirmation from your retailer, or contact the retailer if you can't find this.
- Will I receive notifications?
If the retailer has provided your email address and mobile phone number, you will receive notifications for key events from us through your parcel's journey.
- Why haven't I received any notifications?
This means it's likely that we have not received your email address and mobile phone number from the retailer.
- What does Authority To Leave mean?
Authority To Leave means no signature is required. If no-one responds on arrival and our driver deems the location safe to leave your parcel, they will do so for your convenience.
- If it's not safe to leave, what happens to my parcel?
If no one responds and our driver deems the parcel will be too exposed to leave, it will be taken to the nearest pick up location in your area. You'll receive a notification containing pick up instructions.
- What does Return To Sender mean?
If your parcel has an incomplete delivery details, or hasn't been collected from a pick up location within 7 days, it will be returned to our depot for return to the retailer.
- How do I request proof of delivery for an authority to leave delivery?
If a parcel was delivered with 'authority to leave' and you require proof of that delivery, please contact our Consumer Care team or lodge an enquiry through the form here and we'll email you a copy.
- Is my parcel insured for damage or loss in transit?
Your parcel receives free limited liability cover up to $100 conditions apply. Please contact your retailer to lodge a claim.