We're here to help.
Here are some common questions you may have, but if the answer you need is not here, reach out and we'll personally assist you.
Frequently asked questions
- Who is Parcel Right?
While Parcel Right may be a relatively new name in the delivery business, our team has a proven history of 24 years of success, bringing together leading specialists from across the industry. Find out more here.
- Where can I track my parcel?
Follow your parcel's journey here.
- What time will I receive my parcel?
Delivery times are determined by the drivers route and change based on their daily volumes and traffic conditions.
- Why does my parcel show no recent updates in tracking?
Parcels are scanned at key points in the delivery process and your parcel is still moving even when there are no tracking events.
In the case of interstate or regional deliveries, parcels can often appear not to be moving for a number of days, until they are processed in the next stage of the journey. Hold tight, your parcel will be with you soon.
- What if I don't have a tracking number?
A tracking number is needed to monitor your parcels movement. Please check the order confirmation from your retailer, or contact the retailer if you can't find this.
- Will I receive notifications?
If the retailer has provided your email address and mobile phone number, you will receive notifications for key events from us through your parcel's journey.
- Why haven't I received any notifications?
This means it's likely that we have not received your email address and mobile phone number from the retailer.
- What does Authority To Leave mean?
Authority To Leave means no signature is required. If no-one responds on arrival and our driver deems the location safe to leave your parcel, they will do so for your convenience.
- If it's not safe to leave, what happens to my parcel?
If no one responds and our driver deems the parcel will be too exposed to leave, it will be taken to the nearest pick up location in your area. You'll receive a notification containing pick up instructions.
- What does Return To Sender mean?
If your parcel has an incomplete delivery details, or hasn't been collected from a pick up location within 7 days, it will be returned to our depot for return to the retailer.
- How do I request proof of delivery for an authority to leave delivery?
If a parcel was delivered with 'authority to leave' and you require proof of that delivery, please contact our Consumer Care team or lodge an enquiry through the form here and we'll email you a copy.
- Is my parcel insured for damage or loss in transit?
Your parcel receives free limited liability cover up to $100 conditions apply. Please contact your retailer to lodge a claim.