We're here to help.
Here are some common questions you may have, but if the answer you need is not here, reach out and we'll personally assist you.
Frequently asked questions
- Interested in partnering with Parcel Right?
While Parcel Right may be a relatively new name in the delivery business, our team has a proven history of success, bringing together leading specialists from across the industry. Fill out the enquiry form here, or contact our Customer Care team.
- What are Parcel Right's credentials?
Parcel Right is 100% owned by DAI Post. Established in Melbourne, Australia, DAI Post has been getting parcels to customers safely and efficiently for 24 years.
DAI Post specialise in ecommerce parcel delivery for online stores - managing wholesale international inbound parcel delivery from the US and UK across Australia, New Zealand and Singapore. Click here to find out more.
- Where can I track my parcel?
Follow your parcel's journey here.
- What percentage of Australia do you cover?
Our network delivers to 80% of the Australian population.
- What are your service terms and conditions?
- How do I request proof of delivery for an authority to leave a parcel?
If a parcel was delivered with 'authority to leave' and you require proof of that delivery, please contact our Customer Care team.
- What does Parcel Right carry?
- How do I organise a Parcel Collection?
To organise a booking please contact us on 1300 881 099
- Are parcels insured for damage or loss in transit?
We offer free limited liability cover up to $100 per parcel conditions apply, to see this visit our Terms and Conditions.